AWS outage affects Ticketmaster for pivotal Mariners vs. Blue Jays playoff game in Toronto

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By Aritro Sarker

(Photo by appshunter.io on Unsplash)
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The impact of the massive AWS outage reached the sports world on Monday.

Ticketmaster

Ticketmaster was working on ticket management issues as a result of the outage, according to messages shared by several sports teams, including the Toronto Blue Jays and Seattle Seahawks, on Monday.

The Blue Jays face off against the Seattle Mariners in a Game 7 MLB playoff contest at Rogers Center in Toronto. Post a statement about the outage earlier Monday and advised fans to “stop handling your tickets while we work through it.”

A few hours later the team said Ticket management was returning to normal.

The Seahawks, who are hosting the Houston Texans on Monday Night Football in Seattle, issued a statement About the outage “which may affect access to Ticketmaster, Seahawks Account Manager, and the Seahawks mobile app.”

The Detroit Lions, hosting their own Monday Night Football game, Also tickets were affected.

The impact of the outage went beyond just tickets. The Premier League said its VAR tech system, used to determine offside calls in soccer, will not be available For Monday’s match between West Ham and Brentford.

Amazon’s outage in the Pacific Ocean began after midnight in Amazon’s Northern Virginia (US-EAST-1) region, AWS’ oldest and largest cloud region, a popular nerve center for online services.

inAn initial updateAWS said the outage was related to a DNS resolution problem with its DynamoDB product, meaning the Internet’s phone book failed to find the correct address of the database service used by thousands of apps to store and look up data.

Amazon later said the root cause of the outage was “the underlying internal subsystem responsible for monitoring the health of our network load balancers.”

By 3pm PT, all of the company’s AWS services were back to normal operations.

Major sites and services, including Facebook, Snapchat, Coinbase and Amazon itself, were affected – rekindling concerns about the internet’s heavy reliance on the cloud giant.

The outage suggests that many sites did not properly implement the redundancy needed to quickly fall back to other regions or cloud providers in the event of an AWS outage.

Previously:

  • AWS outage not caused by a cyber attack — but shows potential for ‘much worse’ damage
  • The AWS outage resurfaces old questions about cloud redundancy, hitting core apps and services.

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