CEO Brian Chesky said on Thursday that AirBNB began to unveil an AI-driven customer service bot in the United States last month.
Chesky says 50% of US users AIBNB are already using AI Bots for customer service, adding that the company planned to roll out this feature this month to all users in the country.
“One thing I will say about AI [is that] It is definitely making the customer experience simplify […] It has already decreased by 15% to contact live human agents, “he mentioned while calling analyst.
Last year, the company told TechCrunch that it was experimenting with the technology, but in a limited manner and simply for certain questions.
“I think there is a lot of potential to apply AI to the business.
Contrary to companies such as OpenAI, Google, confusion and AI agents (AI tools that can perform the user), AirBNB seems to be adopting a more measured approach with AI. Chesky said in February that the company would use AI for customer service before it started implementing it for other uses such as travel plans or ticket bookings, as he believes that the technology is still in its first days.
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AirBNB’s total income for the first quarter has been reported $ 2.227 billion, which is % more than one year ago. The company, however, predicted the revenue of the current-thirds a bit below the expectation of analysts and indicates that global tariffs are expected to decline due to pain in the feeling of war and discouragement of prudence expenses.