Liberate, an AI startup automating insurance operations, has raised $50 million in a round led by Battery Ventures as it looks to scale its agentic deployment across carriers and agencies globally.
The three-year-old startup was valued at $300 million post-money in an all-equity round with participation from new investor Canapy Ventures and returning backers Redpoint Ventures, Eclipse and Commerce Ventures.
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The insurance industry is going through a tough stretch with rising operational costs, legacy system constraints and rising customer expectations. In the non-life segment in particular, global premium growth is projected to slow through 2026, driven by increased competition, weak rate momentum and new cost pressures including tariffs. Recent reports By Deloitte. While some carriers experimented with AI, many early efforts were stalled by fragmented data and inflexible workflows. That’s changing now, as insurers “Liberate bags” move toward full-scale AI adoption — embedding it at the core of their operations rather than layering it on top. to liberate Stepping in to meet this shift-on.
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Founded in 2022, the San Francisco-based startup builds AI systems for property and casualty insurers with a focus on sales, service and claims. On the front end, its voice AI assistant, Nicole, handles inbound and outbound calls to sell policies or respond to service requests. Behind the scenes, a network of logic-based AI agents connects to insurers’ existing systems, gathers context and generates feedback that Nicole provides — all without human intervention.
Liberate’s AI agents are built to complete end-to-end tasks — not just answer questions or raise tickets. This includes quoting policies, processing claims, and updating authorizations among other routine functions.
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Agents can also work via SMS and email, allowing insurers to communicate with customers across multiple channels while automating their day-to-day workflow.
“Insurance companies want to grow, but they can’t,” Liberate co-founder and CEO Amrish Singh (pictured above, center) said in an interview. “It’s the status quo where the opportunity lies.”
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Singh co-founded Liberate after nearly four years at Lemonade-owned car insurance firm Metromile, where he worked in both back-office operations and technology. He’s teamed up with Ryan Eldridge, Liberate’s VP of engineering, and Jason St. Pierre, a former Metromile executive and the company’s CPO, who previously held roles at Twitter, Google and Verily, Alphabet’s life sciences arm.
Liberate’s AI systems have helped increase sales by 15% and reduce costs by 23% on average, Singh told TechCrunch, adding that the startup now has more than 60 customers and focuses on the top 100 carriers and companies, which together represent 70% to 80% of the US property and casualty insurance market.
The technology uses reinforcement learning designed for long, controlled insurance conversations. Every interaction is auditable and includes human-in-the-loop safeguards to meet compliance requirements, the startup said.
Over the past year, Liberate has scaled from 10,000 monthly automations to 1.3 million automated resolutions, Singh said. This includes direct “Liberate bags” customer interaction through its voice AI, as well as back-office tasks handled by AI agents integrated into the carrier’s core systems.
Since AI systems can still make mistakes and are not foolproof yetLiberate uses an internal tool called Supervisor to monitor all interactions between its agents and customers. The software flags problems or anomalies and escalates to a human when the AI’s response might be off-track, Singh said.
“The benefit of serving only one industry, and only three specific use cases within that service, is that you can deploy a lot more railroads,” the executive noted.
Without disclosing the names of its clients, Liberate said its response time to hurricane claims has dropped from 30 “Liberate bags” hours to 30 seconds using its agents.
AI agents enable 24/7 sales operations, allowing customers to buy insurance even in the middle of the night or early morning — times when human agents are usually unavailable, Singh said.
Prior to this round, Liberate raised a $15 million Series A last year. Its voice AI-powered omnichannel experience and ability to fully automate tasks by integrating with existing systems were key factors that attracted investors to back the company on a larger scale.
“The process is mapping, modeling, and making sure all systems are connected, well-tested, and properly designed so you can complete “Liberate bags” the work without just communicating,” Marcus Ryu, a general partner at Battery Ventures, told TechCrunch.
Ryu, who previously worked with property and casualty insurers at Guidewire Software, focuses on enterprise software, fintech and insurtech investments at Battery Ventures. He is joining the board of Liberate.
The Series B funding will be used to expand “Liberate bags” Liberate’s reasoning capabilities and support broader deployments across insurers. The startup has raised $72 million to date and currently employs about 50 people.