Private Internet Access (PIA) comes with some of the best prices of any VPN and often doesn’t feel like a budget service. I say “often” because, unfortunately, sometimes it seems like you get what you pay for with PIA. While I see which settings fix the problem, the reality is that PIA doesn’t always give you the internet speed you need for everyday use.
How to cancel Private Internet Access
If you find PIA to be unreliable, you may want to know how to end your subscription, get a refund, and trade up to a more stable VPN service. Here, I’ll explain how to stop renewing your subscription, get your money back, and delete your account (if you want to go that far).
How to turn off auto-renewal for PIA
As with most VPNs, the standard way to cancel a PIA is to stop renewing your subscription at the end of the current payment period. Whether you sign “How to cancel Private Internet Access ” up for one month, one year, or three years, you can continue using the VPN until that period expires. Here is the process to follow.
How to cancel Private Internet Access
On a desktop or mobile web browser, go to privateinternetaccess.com. click on Login at the top of the screen.
Enter your account username and password. You will be taken to your client control panel. It should load automatically in the Subscription Overview tab, but check the left-hand column to make sure
Under the username of the subscription you want to cancel, find the “Next Billing” heading, then click Turn off automatic renewal link
You will get a message to convince you not to cancel. click on Turn off auto-renewal again, This is at the bottom-left of the time window.
Give a cancellation reason. Feel free to click “I have another reason” then enter a letter and click Cancel and continue.
Finally, the site will offer you to connect to tech support instead of canceling. Hold the line and click Turn off automatic renewal one more time
After struggling with all this, you should be sure that your account will not be renewed once the billing period has expired. You now have time left to find a new VPN.
How to cancel Private Internet Access
Note that if you first downloaded PIA from the Google Play Store or Apple App Store, you may have purchased your subscription directly through the app. In this case, your subscription will be managed by the app store you purchased it “How to cancel Private Internet Access ” through and you will need to go there to cancel. Just open your profile, tab the Subscriptions heading and scroll down to find PIA.
How to delete your PIA account
If you’re sure you’re done with PIA, you may want to go the extra mile and delete your account entirely. You can do this by submitting a support ticket. Go to helpdesk.privateinternetaccess.com, scroll to the bottom of the page and click Contact us Under the Resources heading (in the middle of the page).
Write a clear, direct message. Feel free to use the above screenshot as an example. To get quick help, you can also use live chat — just visit the “How to cancel Private Internet Access ” main PIA website, then click on the bottom right button that says Need help? Chat with us! This will draw attention to your case right away, but you’ll need to defeat an AI assistant first.
How to get refund from PIA
PIA only offers refunds within the first 30 days of purchase. If you’re within that window and want your money back, start by “How to cancel Private Internet Access ” canceling auto-renewal, then submit a support ticket or contact Live Chat as described in the previous section. Say you’re requesting a full refund under the money-back guarantee. Stick to your guns, because they will probably try to convince you not to go.
PIA option
If you still need a VPN after PIA’s cancellation — and you almost certainly do if you ever go online — Engadget has a list of the best VPNs to help “How to cancel Private Internet Access ” you comparison shop. As a quick summary, Proton VPN is the best service around. ExpressVPN is expensive, but gives you great speed and great app design. If you need consistently fast speeds every time, go with Surfshark.